Telephone Quiz

Can you answer "yes" to the following questions?

• I know how to handle calls from the media.
• I know the phone system and can transfer calls with ease.
• I identify the school, department, and myself when answering the phone.
• I have a "cheat sheet" available with ready answers to frequently asked questions.
• I return calls promptly.
• I keep my voice mail message up to date.
• My voice "smiles."

If you want further information, WSPRA has an Image Builders and Breakers presentation complete with a comprehensive tool kit.