wisconsin

Telephone Quiz


Can you answer "yes" to the following questions?

  • I know how to handle calls from the media.
  • I know the phone system and can transfer calls with ease.
  • I identify the school, department, and myself when answering the phone.
  • I have a "cheat sheet" available with ready answers to frequently asked questions.
  • I return calls promptly.
  • I keep my voice mail message up to date.
  • My voice "smiles."

If you want further information, WSPRA has an Image Builders and Breakers presentation complete with a comprehensive tool kit.